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One quality, which differentiates InspectTech from many other companies, is our advanced level of support and service we provide to all clients. We have instilled customer “support” into our core focus and are continuously reviewing our efforts to see where we can improve. Our promise is to try our best to make sure you are satisfied with our software. InspectTech has implemented a well thought out, tactical approach to solving any situation you may have regarding implementation, using and maintaining the software. We have an amazing team, which will work vigorously to solve any problem posed or to assist you with any technical difficulties. There are several options of technical support we offer which are made available upon purchase of our software. Our Technical Support Staff is dedicated to make using our software as easy and beneficial as possible.
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Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to get Support
A member of our support team will talk with you first to determine the nature of the problem.
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
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How it Works
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Step 1: |
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session. |
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Step 2: |
You are prompted to download a small virus-free plug-in. |
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Step 3: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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Step 4: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
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